Frequently Asked Questions

HomeFrequently Asked Questions

Learn how our experienced local technicians can help you reclaim your property from unwanted pests.

Our dedicated team at Canady & Son Exterminating Inc. has been proudly serving the community for 50 years, helping property owners reclaim their spaces from a wide variety of pests. We’re a local, family-owned business that’s committed to doing what’s best for every customer, and we’d be happy to answer any questions you may have for us. Learn more by reading the FAQs below or reaching out to us today.

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What key services do you provide?

Our core specialties include general pest control for residential and commercial properties, specialized termite treatments, moisture barrier installation and moisture control, and real estate Termite & Wood Destroying Insect Reports (WDIR).

What areas do you serve?

We serve clients across New Hanover, Pender, and Brunswick counties in North Carolina. Specific communities we serve include Wilmington, Hampstead, Leland, Carolina Beach, Surf City, Southport, Burgaw, Atkinson, and Currie.

What are your regular hours of operation?

Our office and service hours are Monday through Friday from 8:00 AM to 4:30 PM. We’re closed on Saturdays and Sundays.

How can I schedule an inspection or request an estimate?

You can call us at (910) 686-9541 or submit a request directly through the contact form on our website. We’ll discuss the activity you’re seeing, answer any immediate questions, and set up an inspection for your property.

Do you offer free inspections and estimates?

Yes, we provide detailed property assessments and free estimates to let our clients know exactly what treatments are required before work begins. 

Why should I choose your business over other pest control companies?

We’re a local, family-owned business with 50 years of experience serving the community. Rather than just spraying surfaces to mask symptoms, our certified technicians pinpoint root causes, entry points, and contributing conditions. We’ll go the extra mile to ensure that you can feel comfortable in your property again.

Are your technicians certified and trained?

Yes. We have certified technicians, who are continuously trained in modern Integrated Pest Management (IPM) practices and application safety.

How does the initial service process work?

When you reach out, our team will ask you for details about the pest activity you’ve noticed. Next, we’ll have a technician conduct a thorough inspection to determine the full extent of the problem and develop a tailored plan. After this process, we’ll present a clear treatment or prevention plan, answer any questions you might have, and schedule your service.

What types of household pests do you treat?

We can treat a wide variety of pests common in our area, including ants, cockroaches, earwigs, and black widow spiders, mice, rats, and mosquitoes.

How does your ongoing quarterly pest prevention program work?

Our quarterly service focuses on preventing the likelihood of pest infestations. We’ll address exterior entry points, and foundation lines to control pest populations before they can enter your living space, minimizing the need for indoor chemical applications.

How do you treat mosquitoes around outdoor living areas?

We inspect outdoor living areas to locate moisture sources and resting zones, such as dense foliage, shaded shrubs, and low-lying vegetation. Next, we’ll apply targeted barrier treatments to these areas to decrease adult populations and reduce breeding throughout the warmer months.

What steps do you take for rodent exclusion and control?

In addition to targeted trapping and population reduction, we focus heavily on exclusion. We can evaluate potential entry points and block mice and rats from re-entering your home.

How does your termite treatment process work?

Since termites originate underground, effective eradication should begin at your home’s foundation. We’ll create a continuous protective barrier in the soil around your foundation footings, piers, and crawlspace walls using specialized termiticides to eliminate existing colonies and prevent future problems.

What is a termite bond?

If you choose Canady & Son Exterminating Inc. for termite treatment, our termite bond will provide scheduled annual inspections and ongoing coverage. If termites ever reappear, prompt re-treatment will be handled under our warranty terms.

Can you provide a Wood Destroying Insect Report (WDIR) for a real estate closing?

Yes. We perform official real estate inspections and issue formal WDIR documents required by mortgage lenders and buyers. We inspect all accessible wooden framing, crawlspaces, and foundations for past or active infestations of termites, powderpost beetles, and wood-boring insects, as well as visible signs of related structural damage.

How can a moisture barrier protect my home?

A moisture barrier or vapor barrier is a heavy-duty, puncture-resistant liner installed over the exposed soil of your crawlspace. It blocks ground water vapor from evaporating up into the subfloor framing, keeping joists dry and regulating humidity levels beneath your living areas.